Do the Right Thing
Best Practices, Customer Service, Productivity, Shippers, Technology, Third-Party Logistics
The great poet, William Stafford wrote, “once you do right, life is easy, there are no distractions.” That’s a quote we live by here at AM Transport because we’ve found that doing what’s right leads to your success and ours.
So what does “doing what’s right” look like in a freight broker?
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Tracking and Visibility
If you’ve been shipping with AM Transport Services, you might not know that lots of brokers don’t offer the 24/7 tracking of shipments we provide at AMT. Why do we do it? Because the technology is available and it’s good. Most of our carriers are long-term partners with small to midsize fleets. The mutual trust is built in, and that’s why they give us access to their GPS Tracking systems. When we don’t have access to a carrier’s GPS, we utilize a variety of tracking tools to make sure we know where your shipment is from pickup to delivery.
Fast, Accurate Rates
No, we do not offer instant rates. You should be wary of anyone who does. We offer fast, accurate rates, ensuring we find the right carrier for your unique load every time. That means we conduct a lane analysis, reach out to carriers who do or have run these lanes before, and then utilize internal and true market data to generate predictive rating. When we quote a rate, we’ll stand by it because it’s the right thing to do.
24/7 Customer Service
When you call AM Transport Services, you will reach a live person. We don’t believe in phone trees or calling services. You and your business are important to us. That’s why we are always available to give you updates, answer questions, or ease your mind.
The truth is we couldn’t do the good work we do without partnerships with the best carriers in the business. We’re proud of the carrier relationships we’ve fostered over the past 30 years, since our founder, Avery McKinney, started this business.
We believe this means always paying detention. If you’re a driver and you’ve been held up, you don’t want to hear from your broker, “we’ll get that detention to you when the shipper approves it.” That’s not how we operate. We pay detention, No Matter What. The carriers we are lucky to work with can count on that.
That 24/7 availability goes for carriers and drivers too. We’re not kidding when we say we’re available at all times. If you have a problem at 1AM, our team members are here to talk you through it, to make calls, and to provide solutions if they can. And sometimes we simply listen when it’s 8PM on a Saturday, and you’re frustrated and tired and want to go home.
In his last sermon at the National Cathedral in Washington, D.C., Martin Luther King, Jr., famously said, “that the time is always ripe to do right.”
Here at AM Transport Services, that time is now. Give us a call and find out what it’s like to work with a team of logistics professionals whose goal is to do the right thing!