Customer Service Essentials

What You Need to Know about Logistics Technology

What you need to know about logistics technology.

Don’t let anyone tell you that logistics technology isn’t important. From a TMS that streamlines your processes and boosts efficiency to tracking and visibility tools that minimize late pickup and deliveries, advanced transportation technology can save logistics departments like yours time and money.  

And the best way to access the kind of state-of the art technology that can  benefit your company is to work with a freight broker willing to use the right technology to benefit YOUR unique supply chain.


But there’s more to a good freight broker than technology.

We’re talking about customer service. If you don’t have a great freight broker in place, technology can’t improve your processes. Here at AMT, we’ve seen many companies like yours get sold on some fancy new technology and then never get past a splashy roll out because your vendor doesn’t make house calls.  Here at AMT, we don’t recommend or use technology that won’t make a considerable dent in your bottom line.


And that’s because we provide a lot more than technology.


We provide:


  • EXPERIENCE: With over 30 years of experience, we’ve been around the block more than once or twice, and we have relationships with people all along the supply chain. We’ve worked with big companies, small companies, and every size company in between, and our commitment to you and your customers never wavers.


  • FLEXIBILITY: We provide a variety of offerings to fit your needs. And we understand that your needs change. You can outsource all of your logistics needs to our team and we’ll make sure you never have to worry about pickup or delivery again. We’re also great at job-site and expedited deliveries. We can handle your last minute loads without a hiccup. We love to have a little time, but we’re great in a pinch too.


  • ACCOUNTABILITY: Our service is relationship-based. We believe in the power of human connection. Mutual respect and trust is a win-win for everyone involved. We want success for you and the carriers moving your freight. To that end, we’ll help you establish shipper of choice status, so you are always working with the best possible carriers. And once we know exactly what you need, we’ll share this with your carriers, so they too can be successful with your company. From reporting standards and dashboards in service to transparency, we make sure everyone is in the know all the time.


  • COMMUNICATION: Trust and communication go hand in hand. We know that when you call or email, you need to talk to someone immediately. That’s why we don’t have voicemail and we don’t use an answering service. We understand how aggravating those automated phone trees are. When you call our office in Olney, Illinois, a real, live AM Transport team member will answer your call.


Technology is only as good as the people who use it.

If communication, accountability, flexibility, and experience sound good to you, give us a call today. We’d love to show you the variety of ways AM Transport can help you save time and money in 2021. And on into the future!