4 Problems To Avoid with Your Logistics Providers

What can go wrong, right?

Bad weather–hurricanes, tornados, floods . . . 

A worldwide pandemic along with shutdowns.

A continuing driver shortage.

The list goes on and on–and your reputation is always on the line, isn’t it. Here’s the deal, you can’t stop the weather or the pandemic or make sure there are enough drivers for trucks, but there are a few things you can do to make sure you avoid some other common pitfalls–if you know what to look for.

4 Common Supply Chain Problems You Want to Avoid

We all know that moving freight is a risky business. And your customers count on receiving their orders on-time and undamaged. The problem is you don’t have trucks or drivers, and that means you have to rely on   logistics providers to make sure your products reach their destination.  And too often those logistics providers do not have the expertise or the know-how to avoid or get ahead of problems. And you can’t afford their blunders and mistakes (and neither can your customers).

So what can happen?

First of all, loads can be given back late in the day. Has this happened to you? You’re working with a broker and you think your freight is all set to go out, and suddenly, they give your load back. And it HAS to go out. You don’t have time to recover or try a different option.

Listen, sometimes problems do occur late in the day, but it should be a rarity. If your provider accepts a load tender from you, they should have a truck to take care of your load and if they don’t, you should be notified promptly, not at the last minute.

If this happens regularly, you might want to look for a new broker.

Failure to contact shippers and/or consignees ahead of time.   If your broker or carrier fails to contact shippers and consignees ahead of time to confirm pickup and/or delivery, you are probably in for a rude awakening. Things like closings for inventory, holidays, maintenance can upend “regular” shipping or receiving hours and put you in the dreaded position of receiving a returned load. Facilities change their hours and their receiving processes all the time.

Bad communication can leave you in a lurch.  Communication is at the heart of any good logistics business. If you can’t reach your broker 24/7 by phone and/or email, you need to take your business elsewhere. It’s as simple as that.

Shortages and Damages.  Yes, shortages and damages do occur, but here at AM Transport it’s a rare occurrence. If you’re experiencing shortages and damages on a regular basis, the cost to move your freight and the ultimate cost to your reputation and your business are moving in the wrong direction–upwards.

Your reputation matters too much to play catchup for lousy logistics practices.

If you’re experiencing any of these problems, you’re working with the wrong folks. If you find yourself making it up to unhappy customers, you need a logistics provider committed to your success.

Here at AM Transport Services, we’ve been in the logistics business for over 30 years. Making your supply chain as smooth and efficient as possible while providing you access to the best carriers in the business is what we do.

If you want to know more about how we can help you avoid the many things that can go wrong, give us a call today.