How do you know when it's time to find a new logistics provider?

5 reasons to quit your logistics provider

We’ve all heard the saying, “Winners never quit, and quitters never win.” And most of us have incorporated that into the way we live our lives and conduct our businesses. Sometimes to the detriment of ourselves, our families, and ultimately our companies.

Is quitting ever a good thing?

According to Seth Godin, the answer is yes. He writes that “strategic quitting is the secret of successful organizations.” Right now,   manufacturers and distributors are struggling with higher than average freight rates and according to most experts, there’s not a lot of relief in sight–at least for the next 6-12 months.

Freightwaves’ Craig Fuller writes that “shippers hoping for trucking rate relief in 2022 are going to be severely disappointed” due to an ongoing driver shortage and high consumer and industrial demand for products. 

With this in mind, now is a good time to evaluate the performance of your logistics providers. The truth is the freight market has been volatile since 2014 and the new normal might just be that volatility is the name of the game. You need a logistics provider with the bandwidth and energy to weather the upheaval and the storms to come. You deserve a team of dedicated professionals.

So how do you know when to quit and start over? We’ve got you covered. Check out our list below.

5 reasons to quit your logistics provider

  1. Lack of communication. How do you know when communication skills are lacking? First of all ask yourself this question–how many times have you been on hold or unable to connect with your logistics provider after hours? If you’ve answered more than once, it’s time to quit. You see, communication should be your logistics provider’s super power. Good communication is at the heart of any smoothly running logistics operation. 
  2. Loads given back at the last minute. Listen, it happens once in a while. But if it happens often your logistics provider isn’t being upfront. They either didn’t have a truck to cover your load in the first place or they decided to drop your freight for a higher paying customer. Either way, if your provider is giving back loads on the regular–it’s time to quit.
  3. Late or missed deliveries. We don’t have to explain this one. If you miss an appointment, your freight can be sent back and this is costly. If you miss a delivery appointment, you put your customer in a bad position and they aren’t going to blame your provider, they are going to blame you for the whole shebang. If your reputation is on the line with your customers, it’s time to quit.
  4. Lack of technology. Here’s the deal–the logistics technology out there is really impressive, and it’s affordable to boot. If your logistics provider isn’t using an advanced TMS, doesn’t offer you a customer portal, can’t keep track of your freight from pickup to delivery, it’s definitely time to quit using that provider!
  5. Culture and company alignment with your values. What is important to your company? Do you offer volunteer opportunities for your team members? Is your company known for its community involvement? Does company culture make your workplace better than other workplaces in your area? If so, you want to make sure you work with a logistics provider that shares your values. Check out their website, their blog, and their social media accounts to find out what’s important to them. If you aren’t aligned, it might be the right time to find a logistics provider with shared values.  

With freight rates high and no end in sight, now is a good time to reevaluate your logistics providers. It may just be time to quit working with providers who do not have your interests at heart.

If you’re looking for a logistics provider with great technology, excellent communication skills, exceptional customer service, and a fun and energetic team–give AM Transport a call today. 

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