06 Jan We Answer Our Own Phones!
Has this ever happened to you?
You’re in a hurry, and you don’t have time to hang on the phone, but your logistics provider isn’t great at answering emails, and you need to know where your freight is. You work with this company because they regularly give you pretty low rates, and you’ve gotten accustomed to a little less service for those low rates.
But today, your most important customer has called several times and they’re not happy. The truck with your freight on it is late. And if it doesn’t arrive in an hour or less, your customer is going to have to halt production.
So you pick up the phone to give your broker a call, and before you can even say “Hello,” you hear the old familiar voice-mail message, “Hi, you’ve reached Just Average Freight Brokerage; all of our representatives are busy right now. Please stay on the line, and we’ll get to you in the order your call was received.”
You hang up and call again and receive the same message. You think maybe if you hit 0 on the phone pad, you might get an operator, but no luck, you just get disconnected. You have no choice but to wait on hold, and while you’re waiting to find out what happened to your freight, your customer halts production.
That low, low rate is going to cost you a lot of money and probably some important business.
If this sounds familiar, we’ve got a solution!
You can work with a freight brokerage team that answers their own phones. And if you’re having trouble finding one, look no further because when you call AM Transport Services, you will reach a real person. You won’t be put on hold while an operator or phone service routes your call to the right person. You won’t have to work your way through a phone tree or have to leave a detailed message on someone’s voicemail.
We can’t stress enough just how important this is. Our number one goal is to ensure the success of our customers and carriers, and that means we go the extra mile day in and day out. We are dedicated to transparency and that requires excellent communication skills. Our team members are trained in all aspects of our business.
Yes, when you work with us, you’ll have a single point of contact, but the truth is everyone in our office can help because we’re not just good at communicating with customers and carriers, we’re great at inter-office communication too.
Don’t waste your time with logistics providers who put you on hold. Work with a broker you can reach 24/7/365 days a year. It’ll make a difference in your bottom line. We guarantee it!