5 Questions to Ask Logistics Providers

Choosing the Right Freight Broker

71% of goods in the US are moved by trucks.

Did you know that 71% of goods in the United States are moved by trucks? And when disruption occurs–as in the case of the Covid-19 Pandemic–manufacturers and distributors without a good logistics provider are at the mercy of the freight market.

The benefits of working with a freight broker.

According to Inbound Logistics a good freight broker can reduce your logistics costs by at least 5% and as much as 25%.

A forward-thinking freight broker will use advanced technologies to help you streamline your processes and save you both time and money.

Freight brokers often have access to small to midsize carriers you’ll never find on your own or working with a big broker.

Freight brokers provide communication, track your freight, and take care of paperwork and insurance protecting you from excessive liabilities.

How do you find the best freight broker for your needs?

Here’s where things get sticky because not all freight brokers are created equally. And not all freight brokers are perfect for your business. Shipping mostly just-in-time freight is different from regular moves in and out of industrial zones. Your freight broker needs the expertise and knowledge base to provide you with the best trucks and the best service.

Here at AM Transport Services, we’ve been helping manufacturers and distributors in the midwest for 32 years. We work with small and large companies and everyone in between. So if you’re looking for a freight broker, we are sure we can help. But if you still want to look around, here are five questions you should ask any freight broker before entrusting them with your important freight.

Five Important Questions  

How long have you been in the logistics business?

There are over 17,000 licensed freight brokers working in the United States. That’s a pretty big pool, so you want one with longevity and experience.

How do you source your carriers?

Lots of brokers live and die by the load board. If that’s how they source their carriers, you should move on and find a broker with long-term relationships with small to midsize carriers with long business histories and low driver turnover.

What’s the average tenure of your team members?

If  it’s under five years, you should look elsewhere. You deserve to work with seasoned professionals.

Do you answer your own phones?

Most people have no idea how important this question is. Listen, if they have an answering service, voicemail, or a phone tree, you’re going to spend a lot of time on hold or waiting for a call back, and you don’t have time for that.

How’s your customer retention?

If a broker’s average churn is 12 months or less, keep on looking. The absence of long-term customers is a warning flag you don’t want to dismiss.

You need a freight broker!

Now more than ever, smart manufacturers and distributors are outsourcing their logistics to freight brokers. It’s the best way to navigate the constantly changing freight market. If you’re looking for a freight broker, ask the above five questions because you deserve the best.