Customer Service Essentials You Should Expect from Your Freight Broker

08/10/2023
By Bridgett Jensen
3PL, Customer Service, Freight Broker, outsourced logistics services, Small Carriers

The Customer Service You Deserve

Premium carriers, advanced technology, experienced logistics professionals, and superior customer service are the cornerstones of our business here at AM Transport Services.

We’ve been in the logistics arena for over 33 years, and as one of the top freight brokers in the midwest, we are constantly upping our game. You have to keep improving if you want to be the best. But it’s also important that you stay true to your roots (or your cornerstones).

The freight market has been disrupted so often, that disruption seems to be the new normal. Here at AM Transport, we know our job is to make sure your logistics operations run as smoothly as possible no matter what is happening in the freight market.

We do that by keeping it simple.

Keeping it simple: Seven Promises

We do not have a phone tree. We answer our own phones from our office in Southern Illinois. And we’ve available 24/7. That’s every day.

We will do whatever it takes to get the job done. Failure is not in our vocabulary. Last minute loads–no problem. Special equipment–no problem. The key phrase here is no problem.

We will never lie to our customers or carriers. Yes, this seems like a no-brainer, but we’re betting you’ve been lied to more than once.

We only work with compliant carriers with superior safety and on-time pickup and delivery percentages. The carriers we work with are top-notch, and you won’t find them on your own.

We ALWAYS pay detention.

Our logisticians pay attention to the details. We ask a lot of questions because we’ve been doing this for a long time, and information is key to ensuring a smooth transaction.

We ALWAYS pay on-time. Doesn’t everyone? This is good for the carriers we work with (and why the best carriers want to work with us). And it’s great for our shippers too.