Customers AND Carriers for the Win
3 minute read
Who’s more important–the customer or the carrier?
What would you think if we said–neither one?
Most of the time, businesses are expected to be customer-focused, and here at AM Transport, we’re no different. Our customers, typically manufacturers and distributors that need to get their products from one location to the next at a reasonable and reliable rate, are the prime reason we are in business. After all, that’s what we do–find the right carrier for each shipment, schedule transportation, and ensure timely pickup and delivery.
So it would follow that the customer is the most important factor in any equation, but that’s not how it works here at AMT. Because without our core group of carriers, we couldn’t do a lot of things our customers count on.
Let’s take redundancy, for example. If you’re a manufacturer and you are working with only one major carrier, what happens when that carrier shuts down for some reason? When you work with AMT, our focus on carriers and their importance in the supply chain (you can’t deliver without them) ensures the redundancy you need to keep your supply chain moving even in times of upheaval.
Here’s the great thing about this example–it works in the opposite direction. Our good customers make a carriers’ business that much stronger. When carriers move only for one or two businesses, you know what happens when that business shuts down. Recently, this happened during the pandemic. So many manufacturers shut down, and the carriers who relied on those manufacturers ended up in dire straits. But when carriers work with AMT, they reap the benefits of great customers with even better freight.
Customers and Carriers
Customers and carriers are important to a healthy supply chain. And here at AM Transport, we both understand and embody this in our approach.
Good customers have: 1) consistent freight, 2) excellent communication skills, and 3) respect for the carriers and drivers who deliver their freight. They know the importance of relationships and how strong relationships are the best indicator of a good logistics strategy. We love our customers; in fact, we’ve been doing business with some of them for over 20 years. When you work with AMT, you gain the full power of our expertise, our state-of-the art technology, and our 24/7 customer service. We’re proud of the relationships we’ve built with customers–our mission is to get to know you and your business. This makes finding the right trucks for your freight something you don’t have to worry about.
Good carriers are the beating heart of the supply chain. And that’s why our carriers are equal partners on the team that includes customers and AMT professionals. We work with a core group of carriers with long business histories, high safety ratings, and low driver turnover. These great carriers work with us because we’re available 24/7 for dispatch and questions, we offer quick pay, and we always pay detention.
Customers and Carriers: It’s a Win/Win!
Here at AM Transport, it’s our job to make sure our customers and carriers succeed. We work hard for the manufacturers and distributors who trust us with their freight and for the carriers who pick up and deliver in a timely and safe manner. Relationships matter–give us a call today, and we’ll show you how!