How to Be a Smooth Operator with Outsourced Logistics
2 minute read
Here at AMT, we have lots of great customers we’ve been working with for a long time. That’s how it is when you’ve been in the business for 30 years.
But what we really like to do is to figure out problems and create solutions that will help our customers take their business to the next level. Most people have a limited view of freight brokers or 3PLs. And that’s a mistake because a good freight broker is a supply chain partner that can save you money by introducing you to great carriers, by offering the best technology, and by supplying 24/7 customer service.
That’s how AM Transport helped a longtime customer.
Old Friends Make Great Partners
We’d been working with this customer (I’m going to call them Old Friend), for several years when they reached out and asked if we could help them with a specific problem.
You see, Old Friend has multiple milk-runs from vendors, but they were having trouble finding a carrier with drop trailers, the technical savvy, and customer service levels to pull it off.. In addition, Old Friend needed EDI connectivity and up-to-the-minute updates on both pickups and deliveries. They also wanted exception notifications if a supplier is running behind because that could cause route delays and production issues. And they needed all of this at an affordable cost.
We were happy to help.
- We analyzed the milk-runs and optimized the routes and trailer needs.
- We placed one of our great mid-sized carriers with the necessary trailer pool, top-notch GPS tracking capabilities, and service history to do the job.
- We applied our technology platform to provide a highly automated route system that uses geofencing to update pickups, deliveries, and exceptions which allows for precise pickup and delivery schedules.
- We backed it all up with our team of seasoned transportation professionals to provide 24/7 on-call support, and our TMS systems to allow for seamless data sharing and visibility.
Helping customers with outsourced logistics for 30 years.
Needless to say, Old Friend was and remains very happy. Here at AM Transport, we’ve been helping customers like Old Friend for 30 years with a variety of outsourced logistics services. We’re able to place carriers with the equipment and technology needed into the right applications for you too. With our knowledge and customer service expertise, we harness the best each carrier has to offer to satisfy your needs. Our carriers love this because they are afforded the opportunity to operate at higher levels of efficiency and service by working with AMT. You’ll love it too because you’ll be introduced to an exceptional carrier that has the 24-hour support of AMT’s customer service and tech team.
That’s smooth operating for all of us. What I mean is that everyone wins, and that’s the way we like it at AM Transport Services.